Monday, December 24, 2007

Indonesian Fact

Except for a few who have learned bad habits from foreigners, Indonesians are instinctively courteous, especially to older people.
It is polite to shake hands on meeting and taking leave. Only your right hand is used for passing food or gifts and for eating. Pointing at someone with finger, beckoning and standing with hands hips on your pockets are all seen as rude, aggressive gestures. Showing the sole of your shoe or foot is also insulting. Never touch anyone (children included) on the head.
Your legs and preferably arms as well should be covered when you enter a mosque or temple. Take off your shoes before entering a mosque.

In densely populated areas, roads are often choked with motorbikes, trucks, bicycles, wandering pedestrians and animals. Elsewhere, there’s much less traffic and driving can be pleasure. Traffic drives on the left, although some drivers only pull over at the last moment. Most major roads are well-surfaced, but in remoter and mountainous regions, they can be rough, tortuous and narrow.

Opening Hours
Most shops open from 9 am to 9 pm every day; some close on Sunday.
Banks are open from 8 or 8.30 am at noon or 2 pm. Monday to Friday. Money changer keep longer hours.
Businesses open from 8 am to 4 pm or 9 am to 5 pm, Monday to Friday. Government offices operate from 8 am to 3 pm Monday to Thursday ; from 8 to 11 am Friday.

A service charge of 10 per cent is added to most hotel and some restaurant bills. Tipping is not expected in small local eating places. A small tip to hotel and airport porter is appropriate.

This way Indonesia by James Hardy

Friday, December 21, 2007

A cup of Java

The 1893 World's Columbian Exhibition, held between May and October in Chicago, was desigened to celebrate the 400th anniversary of the "discovery" of America by Chiristopher Columbus.

Countries from all over the world were invited, and 553 acres of land in central Chicago were dedicated to hosting them : There was Donegal Castle and a Lapland Village, a Moorish Palace and Persian Theater. It was also platform to introduce future obsessions such as hamburgers to the United States, anda place to show off new and exciting structure like George Ferri's famous Ferris wheel.

Of all these fascinating exhibitions and product launches, one of the most popular was massive community constructed in the middle of the fairground called the Java Village. Here were batik demonstrations, wayang and gamelan (puppet and music) performances-all introduced to the New World in their entirety for first time. Inside the Java Village, a Java Lunch Room served nothing but pure Java coffee, and visitors quickly began referring to this drink as "a cup of Java".

One can imagine the exorbitant cost and logistical challange of transportation all the performers and their equipment from the then Netherlands East Indies. Fortunately for the performers, and generations of coffee drinkers to come, the full cos was borne by some of the wealthiest benefactors in the Netherlands East Indies; the coffee plantations marketing efforts was profound. Until today, the word "Java" has been synonymous with coffee.

By Gabriella Teggia and Mark Hanusz

Sunday, December 16, 2007

Email Etiquette

Why do you need email etiquette?

A company needs to implement etiquette rules for the following three reasons:
Professionalism: by using proper email language our company will convey a professional image.Efficiency: emails that get to the point are much more effective than poorly worded emails.Protection from liability: employee awareness of email risks will protect our company from costly law suits.

What are the etiquette rules?
There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of our business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies.

32 most important email etiquette tips:
1. Be concise and to the point
31. Don't reply to spam
32. Use cc: field sparingly

1. Be concise and to the point.
Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read.

2. Answer all questions, and pre-empt further questions.
An email reply must answer all questions, and pre-empt further questions - If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer's time but also cause considerable frustration. Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service. Imagine for instance that a customer sends you an email asking which credit cards you accept. Instead of just listing the credit card types, you can guess that their next question will be about how they can order, so you also include some order information. Customers will definitely appreciate this.

3. Use proper spelling, grammar & punctuation.
This is not only important because improper spelling, grammar and punctuation give a bad impression of our company, it is also important for conveying the message properly. E-mails with no full stops or commas are difficult to read and can sometimes even change the meaning of the text. And, if your program has a spell checking option, why not use it?

4. Make it personal.
Not only should the e-mail be personally addressed, it should also include personal i.e. customized content. For this reason auto replies are usually not very effective. However, templates can be used effectively in this way.

5. Use templates for frequently used responses.
Some questions you get over and over again, such as directions to your office or how to subscribe to your newsletter. Save these texts as response templates and paste these into your message when you need them. You can save your templates in a Word document, or use pre-formatted emails.

6. Answer swiftly.
Customers send an e-mail because they wish to receive a quick response. If they did not want a quick response they would send a letter or a fax. Therefore, each e-mail should be replied to within at least 24 hours, and preferably within the same working day. If the email is complicated, just send an email back saying that you have received it and that you will get back to them. This will put the customer's mind at rest and usually customers will then be very patient!

7. Do not attach unnecessary files.
By sending large attachments you can annoy customers and even bring down their e-mail system. Wherever possible try to compress attachments and only send attachments when they are productive. Moreover, you need to have a good virus scanner in place since your customers will not be very happy if you send them documents full of viruses!

8. Use proper structure & layout.
Since reading from a screen is more difficult than reading from paper, the structure and lay out is very important for e-mail messages. Use short paragraphs and blank lines between each paragraph. When making points, number them or mark each point as separate to keep the overview.

9. Do not overuse the high priority option.
We all know the story of the boy who cried wolf. If you overuse the high priority option, it will lose its function when you really need it. Moreover, even if a mail has high priority, your message will come across as slightly aggressive if you flag it as 'high priority'.

10. Do not write in CAPITALS.
IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted response in the form of a flame mail. Therefore, try not to send any email text in capitals.

11. Don't leave out the message thread.
When you reply to an email, you must include the original mail in your reply, in other words click 'Reply', instead of 'New Mail'. Some people say that you must remove the previous message since this has already been sent and is therefore unnecessary. However, I could not agree less. If you receive many emails you obviously cannot remember each individual email. This means that a 'threadless email' will not provide enough information and you will have to spend a frustratingly long time to find out the context of the email in order to deal with it. Leaving the thread might take a fraction longer in download time, but it will save the recipient much more time and frustration in looking for the related emails in their inbox!

12. Add disclaimers to your emails.
It is important to add disclaimers to your external mails, since this can help protect your company from liability. Actually you can create your own disclaimers from your Outlook (make sure you're not open any mails and from outlook menu click TOOLS - SERVICES - MAIL FORMAT -SIGNATURE PICKER). Consider the following scenario: an employee accidentally forwards a virus to a customer by email. The customer decides to sue our company for damages. If you add a disclaimer at the bottom of every external mail, saying that the recipient must check each email for viruses and that it cannot be held liable for any transmitted viruses, this will surely be of help to you in court. Another example: an employee sues the company for allowing a racist email to circulate the office.

13. Read the email before you send it.
A lot of people don't bother to read an email before they send it out, as can be seen from the many spelling and grammar mistakes contained in emails. Apart from this, reading your email through the eyes of the recipient will help you send a more effective message and avoid misunderstandings and inappropriate comments.

14. Do not overuse Reply to All.
Only use Reply to All if you really need your message to be seen by each person who received the original message.

15. Mailings > use the Bcc: field or do a mail merge.
When sending an email mailing, some people place all the email addresses in the To: field. There are two drawbacks to this practice: (1) the recipient knows that you have sent the same message to a large number of recipients, and (2) you are publicizing someone else's email address without their permission. One way to get round this is to place all addresses in the Bcc: field. However, the recipient will only see the address from the To: field in their email, so if this was empty, the To: field will be blank and this might look like spamming. You could include the mailing list email address in the To: field, or even better, Microsoft Outlook and Word you can do a mail merge and create one message for each recipient. A mail merge also allows you to use fields in the message so that you can for instance address each recipient personally. For more information on how to do a Word mail merge, consult the Help in Word.

16. Take care with abbreviations and emoticons.
In business emails, try not to use abbreviations such as BTW (by the way) and LOL (laugh out loud). The recipient might not be aware of the meanings of the abbreviations and in business emails these are generally not appropriate. The same goes for emoticons, such as the smiley :-). If you are not sure whether your recipient knows what it means, it is better not to use it.

17. Be careful with formatting.
Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended. When using colors, use a color that is easy to read on the background.

18. Take care with rich text and HTML messages.
Be aware that when you send an email in rich text or HTML format, the sender might only be able to receive plain text emails. If this is the case, the recipient will receive your message as a .txt attachment. Most email clients however, including Microsoft Outlook, are able to receive HTML and rich text messages.

19. Do not forward chain letters.
Do not forward chain letters. We can safely say that all of them are hoaxes. Just delete the letters as soon as you receive them.

20. Do not request delivery and read receipts.
This will almost always annoy your recipient before he or she has even read your message. Besides, it usually does not work anyway since the recipient could have blocked that function, or his/her software might not support it, so what is the use of using it? If you want to know whether an email was received it is better to ask the recipient to let you know if it was received.

21. Do not ask to recall a message.
Biggest chances are that your message has already been delivered and read. A recall request would look very silly in that case wouldn't it? It is better just to send an email to say that you have made a mistake. This will look much more honest than trying to recall a message.

22. Do not copy a message or attachment without permission.
Do not copy a message or attachment belonging to another user without permission of the originator. If you do not ask permission first, you might be infringing on copyright laws.

23. Do not use email to discuss confidential information.
Sending an email is like sending a postcard. If you don't want your email to be displayed on a bulletin board, don't send it. Moreover, never make any libelous, sexist or racially discriminating comments in emails, even if they are meant to be a joke.

24. Use a meaningful subject.
Try to use a subject that is meaningful to the recipient as well as yourself. For instance, when you send an email to a company requesting information about a product, it is better to mention the actual name of the product, e.g. 'Product A information' than to just say 'product information' or the company's name in the subject.

25. Use active instead of passive.
Try to use the active voice of a verb wherever possible. For instance, 'We will process your order today', sounds better than 'Your order will be processed today'. The first sounds more personal, whereas the latter, especially when used frequently, sounds unnecessarily formal.

26. Avoid using URGENT and IMPORTANT.
Even more so than the high-priority option, you must at all times try to avoid these types of words in an email or subject line. Only use this if it is a really, really urgent or important message.

27. Avoid long sentences.
Try to keep your sentences to a maximum of 15-20 words. Email is meant to be a quick medium and requires a different kind of writing than letters. Also take care not to send emails that are too long. If a person receives an email that looks like a dissertation, chances are that they will not even attempt to read it!

28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks.
By sending or even just forwarding one libelous, or offensive remark in an email, you and our company can face court cases resulting in multi-million dollar penalties.

29. Don't forward virus hoaxes and chain letters.
If you receive an email message warning you of a new unstoppable virus that will immediately delete everything from your computer, this is most probably a hoax. By forwarding hoaxes you use valuable bandwidth and sometimes virus hoaxes contain viruses themselves, by attaching a so-called file that will stop the dangerous virus. The same goes for chain letters that promise incredible riches or ask your help for a charitable cause. Even if the content seems to be bona fide, the senders are usually not. Since it is impossible to find out whether a chain letter is real or not, the best place for it is the recycle bin.

30. Keep your language gender neutral.
In this day and age, avoid using sexist language such as: 'The user should add a signature by configuring his email program'. Apart from using he/she, you can also use the neutral gender: ''The user should add a signature by configuring the email program'.

31. Don't reply to spam.
By replying to spam or by unsubscribing, you are confirming that your email address is 'live'. Confirming this will only generate even more spam. Therefore, just hit the delete button or use email software to remove spam automatically.

32. Use cc: field sparingly.
Try not to use the cc: field unless the recipient in the cc: field knows why they are receiving a copy of the message. Using the cc: field can be confusing since the recipients might not know who is supposed to act on the message. Also, when responding to a cc: message, should you include the other recipient in the cc: field as well? This will depend on the situation. In general, do not include the person in the cc: field unless you have a particular reason for wanting this person to see your response. Again, make sure that this person will know why they are receiving a copy.


Monday, December 10, 2007



For the safety of his noble family, Dasarata, has exiled his first son Rama from his kingdom. Rama goes into the forest called Dandaka, accompanied by his wife Sita and his younger brother Laksamana.

Rahwana, the King of Alengka desires to marry Sita and asks his minister Marica to find a trick to kidnap Sita while she is in the forest. Rahwana instructs Marica to transfrom himself into a very attractive golden deer in order to trick Sita.

Sita asks Rama to catch the deer and Rama success in killing him. When the deer dies, the corpse transforms back into the giant Marica who mimics the voice of Rama asking Sita to hilp him.

Sita hears the false sound of Marica, and starts to feel worried about her husband Rama, and asks Laksamana to help. Laksamana with his spirit instinct felt that it was not Rama who was calling for help. Sita insists that Laksamana help his brother and finally he leaves.

Rahwana arrives at Sita’s hiding place but could not take her due to Laksamana’s spirit which was protecting her. Rahwana transfroms himself into a priest who prtends… to be sick and in need of help. Sita goes to the priest, who suddenly changes back into the real Rahwana, and abducts her to the island of Alengka ( modern day Sri Lanka ). Meanwhile, Laksamana and Rama have returned to their hiding place to fine Sita missing.

On the way to Alengka, a mighty eagle, Jatayu, intercepts Rahwana and tries to release Sita from Rahwana’s hand. His efforts fail and Jatayu is defeated by Rahwana. Drying, Jatayu returns to Dandaka and tells Rama that Rahwana has kidnapped Sita. Rama cremated Jatayu to set his spirit free.

Rama prepares to battle with Rahwana aided by Hanoman, a very strong white monkey who leads thousands of monkey soldiers. Rama asks Hanoman to search for Sita in Alengka.

Sita is in the palace of Alengka bemoaning her misfortunes. Rahwana continues to press her to marry him, but Sita always refuses. Hanoman arrives at the palace and tells Sita that Rama is coming for her. Before leaving, Hanoman destroys the palace of Alengka.

During the climatic battle, Rama with his monkey soldier allies defeat Rahwana and his giant soldiers. King Rama triumphantly return home as the wise King of Ayodya.

Photos by: mambo.ucsc.ed/

Saturday, December 8, 2007


Issues raise in the present situation in Indonesia is developing cooperation network with other government agencies in the prevention of corruption to Enforcing Anti Corruption Law, recording and examining the Wealth Reports State Officials, supervising powers over the investigations conducted by the Police on corruption cases and the prosecution of such cases, protection for Whistle Blowers and Witnesses of corruption cases.
Suggestions to overcome those issues are establish M.O.U with other government agencies for cooperation in the prevention of corruption, administrative requirement that all state officials to submit their wealth reports, continuously improving coordination and networking with the Police and the Attorney General’s Office, the government should draft laws to protect whistle blowers and witnesses of corruption cases, and further to obtain public information. Other matter issue raise is there are no guidelines for “Gift” receiving all officials. Corruption mostly happen from habit, which is not realized by civil servants or government executives to become corrupt acts, for example accepting special gift by civil servants or their family member on private events / ceremonies, receiving certain benefit like discount, which is inappropriate and other facilities like vacation tour and free medical services. People are thinking and building opinion that such kinds of presents are just an expression of grateful and they are just legal. But it should be aware, that such kind of presents are always related to the position of the recipient, and always connected with certain purpose of the giver in the time being or in the future.
As Indonesian citizen hope can overcome corruption in Indonesia, will do so if persuaded that must, careful studies exposing in detail the system, networks, and social economic cost of corruption are essential tools in the anti corruption campaign, whether Indonesia is more or less corrupt than other countries is immaterial, the vast majority of Indonesians see corruption as an evil that must be eradicated, so fighting corruption is at the heart of Indonesia’s reform agenda.
By Dian A.
Corruption Eradication Commission Republic of Indonesia.
Head of Secretariat Deputy of Information and Data.

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Friday, December 7, 2007

The Willingness to Change

When I was Young and free
And my imagination has no limits,
I dreamed of changing the world.
As I grew older and wiser,
I discovered the world would not change,
So I shortened my sights somewhat
And decided to change only my country
but it too seemed immovable
As I grew into my twilights years
in one last desperate attempt
I settled for changing only my family
Those closest to me, but alas
They would have none of it
And now as I lay on my deathbed
I suddenly realize
If I had only changed myself first
Then by example I might have changed my family,
from their inspiration and encouragement,
I would then have been able to better my country,
And who knows, I may have even change the world
(An Anglican Bishop,1100AD, as written in the Crypts of Westminster Abbey)

My Honesty

Hello Mam, Sir and Friends,
The first time, I will say the honesty is :
I can't speak and write in English as very well, but I will try to learn with you.
The Honesty is very easy to say but It is very difficult to "implement"
For example :
- How do you speak with your wife, your children and your friends ?
- How do you say "No" and say "Yes" in your business ?
- How are you sell as truth your product ? etc.
Please you can ask in your heart, Which one?
Do you like with someone say honest or not?
The concept of honesty applies to all behavior.
With to behavior brave honesty it's means you already happiness.
Please give the comment, business, health, social and every things in my blog.
Thank you very much...Keep in touch